Refund & Cancellation Policy
Springpad — Refund, Subscription, and Workshop Policy
Last Updated: 7th August 2026
Introduction
This page sets out the official Refund, Subscription, and Workshop Policy for Springpad. It explains how refunds, subscription payments, workshop registrations, batch changes, candidate transfers, and cancellations are handled.
At Springpad, we aim to give every learner a practical, impactful, and results-driven learning experience. This policy is designed to be fair to learners while maintaining accountability on both sides, and to make sure you know exactly where you stand before you complete a payment.
What this policy covers
This policy applies to:
- Springpad learning programmes and live sessions
- Workshop registrations
- Subscription payments for our tools, premium materials, and digital services
- Batch changes and candidate transfers
Money-Back Guarantee
Springpad programmes are built around active participation and practical implementation, not passive viewing. The Money-Back Guarantee is therefore assessed against your engagement with the programme, verified from your learning records.
Eligibility conditions
To qualify for the Money-Back Guarantee, participants must meet all of the following conditions:
- Active engagement — 90% attendance required in the overall programme, comprising live sessions, assignments, and Q&A sessions.
- Course completion — complete all modules, exercises, and learning activities without withdrawing or missing key sessions.
- Effort and implementation — demonstrate reasonable effort to apply the skills, strategies, and frameworks taught during the sessions.
- No interruptions — avoid long breaks, unapproved absences, or incomplete participation without prior written communication to the Springpad team.
How to request a refund
If you fulfil all of the above requirements but still do not experience tangible learning outcomes or practical value from the programme, you may request a refund within 10 days of course completion.
What the guarantee does not cover
Refunds are not applicable for:
- non-attendance,
- partial participation, or
- dissatisfaction arising from expectations outside the stated course deliverables.
Subscription Payments
Once a subscription payment is processed, it is final and non-refundable.
This applies to all subscription-based payments made for the use of our tools, premium materials, or digital services.
No refunds or partial credits will be issued for cancellations made after a billing cycle has started.
Workshop & Batch Change Policy
We understand that unforeseen circumstances may arise, and we aim to accommodate reasonable requests while maintaining programme integrity.
Batch change
Participants may request a batch change up to 48 hours before the start of the programme.
- If the new batch has a higher fee, the difference must be paid before the transfer is approved.
- If the new batch has a lower fee, a credit note will be issued for the remaining balance.
Candidate transfer
Enrolment may be transferred to another participant up to 48 hours before the start of the programme.
The certificate of completion will be issued only to the individual who attends and completes the programme.
Cancellation Policy
Springpad does not support cancellations once a payment has been successfully completed. All enrolments, subscriptions, and workshop registrations are confirmed immediately upon payment and cannot be cancelled or reversed.
Participants are advised to carefully review programme details, schedules, and prerequisites before completing their purchase.
In case of an emergency or genuine issue, participants may request a batch change as per the policy above, but cancellations and refunds will not be processed outside the defined Money-Back Guarantee terms.
Important Notes
- Refund eligibility is subject to verification of attendance, participation, and completion criteria.
- Batch changes and transfers must be requested at least 48 hours before the programme begins.
- All subscription and digital access payments are strictly non-refundable.
- Springpad reserves the right to approve or reject requests based on compliance with the above terms.
Frequently Asked Questions
Q. Can I cancel my enrollment after making a payment?
No. All enrolments, subscriptions, and workshop registrations are confirmed immediately upon payment and cannot be cancelled or reversed. Refunds are only considered under the defined Money-Back Guarantee terms.
What are the conditions for the Money-Back Guarantee?
You must attend all live sessions and participate actively, complete all modules and learning activities, demonstrate reasonable effort to apply what was taught, and avoid long breaks or unapproved absences without prior written communication to the SpringPad team.
How long do I have to request a refund?
If you have met every eligibility condition and still did not experience tangible learning outcomes or practical value, you may request a refund within 10 days of course completion.
Is the Money-Back Guarantee based on trading or investment results?
No. Eligibility is assessed against your engagement with the programme and the learning outcomes and practical value it delivers — never against market, trading, or financial results.
I missed a few sessions. Am I still eligible for a refund?
No. Refunds are not applicable for non-attendance or partial participation.
The programme wasn’t what I expected. Can I get a refund?
Dissatisfaction arising from expectations outside the stated course deliverables does not qualify for a refund. This is why we ask participants to review programme details, schedules, and prerequisites before paying.
Are subscription payments refundable?
No. Once a subscription payment is processed it is final and non-refundable, and this applies to all tools, premium materials, and digital services.
If I cancel part-way through a billing cycle, will I get a partial credit?
No. No refunds or partial credits are issued for cancellations made after a billing cycle has started.
Can I change my batch?
Yes, up to 48 hours before the programme starts. If the new batch has a higher fee, you pay the difference before the transfer is approved. If it has a lower fee, a credit note is issued for the balance.
Can I transfer my enrolment to someone else?
Yes, up to 48 hours before the programme starts. The certificate of completion will be issued only to the person who actually attends and completes the programme.
How is refund eligibility verified?
Against your learning records — attendance, participation, and completion criteria.
Who do I contact about a refund, batch change, or transfer?
Email support@springpad.in.
Contact Us
Springpad For any questions, clarifications, or support: support@springpad.in